It started half way through Blue Planet II, which was annoying. An email arrived from a neighbour saying the printed version of a survey she was conducting for our residents' association had a crucial error. What was the solution, she asked.
The survey only exists because something went wrong. Many years ago our estate, which is populated by a roughly 50/50 mix of local authority tenants and leaseholder/owners, had two associations: one for tenants and one for owners. The decision to weld them together into a residents' association has not been entirely successful. Tenants dismiss leaseholders self-interested nimbys; leaseholders have no confidence in 'terrified' tenants to challenge the local authority with regard to maintenance and repairs. Both sides are probably half right and in an attempt to recalibrate the tenant/leaseholder relationship, the association devised a survey to measure residents' concerns on issues such as cleaning, safety and estate management.
The survey was delivered to all of the estate's 600 flats. The results would steer the future direction of the resident's association in its discussions with those in charge. I will report further once the results are collected and collated into a document that, hopefully, most people can understand.
It didn't start well. The survey was delivered and the phrasing of some of the questions was all arse about face. They got the scales wrong. On some questions, it asked you to rate your satisfaction on a scale of 1 to 5, but for question 3, for example, 1 meant " extremely satisfied", whereas in question 7, 1 meant "extremely dissatisfied". A second, correct version of the survey had to be hurried out, with different coloured paper to signify that it was the 'real' survey and that all previous surveys were fake. Ho hum.
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