Being on regular medication can be quite daunting, and not just for the patient. Ahead of a recent holiday to Spain, I visited the Portman Pharmacy in Cherry Tree Walk to request a regular repeat prescription. The idea is that the pharmacy contacts your GP surgery and, hey presto, two days later, your life-saving medication is ready for collection.
Twice in a row now, this seemingly simple and streamlined process has crashed. In the most recent case, having made my request to the pharmacy on a Friday and told the medication would be back for collection the following Wednesday, it wasn't there. What's more, the chief pharmacist mined new depths of bad manners and arrogance to tell me, first, that the GP surgery was to blame, and then that it was MY fault because my “expectations are too high".
Despite having mobility problems caused by a stroke, I then made the journey to my GP surgery, the Neaman Clinic, was treated with great courtesy, collected the prescription and got my medication from another pharmacy. Endov Portman Pharmacy, hello Boots New Change.
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