Tuesday, 12 June 2018

St Luke's: Dementia workshop

Peggy Ennis has two interesting ways to describe dementia to those who know little about it. In the first she likens the inner wiring of the right side of the human brain to a set of fairy lights that are not performing at their peak. Some of the bulbs are dim, some are flickering. Others have packed up altogether. It all means we are no longer quite as bright or as flashy as we used to be.

In the second description Peggy uses the metaphor of the bookcase. Imagine, she says, a bookcase made of plywood. Each of its shelves are full of books; each of the shelves represents 10 years of your life; all of the books on each shelf are your memories of that decade. On the bottom shelf are your earliest memories, on the top are your most recent. Push the shelf slightly and it will sway; push it harder and the books on the top shelf will begin to fall off. More pushing and the books on the other shelves will do likewise, but the books on the bottom shelf (your long-term memories) will only fall off after an almighty shove. As you try desperately to put the falling books back on their shelves, many of them will get mixed up. In other words, you become confused. This is what dementia is like.

Now imagine a bookcase made from solid oak. The books on the top shelves might fall, but the stability of the unit will hold many of them in place, allowing the displaced books to be re-stacked on the shelves with some sense of order. This, Peggy says, illustrates the importance of “brain fitness”. Keep your brain exercised and nourished and the effects of dementia can be eased. She has a slogan for this exercise: “a healthy heart means a healthy head”. In other words, regular exercise keeps your mind in tip-top condition.

In the dementia awareness training Peggy delivered to a small group at St Luke’s Community Centre, she then spoke about the left side of the brain and the importance of the emotions. Quite often, she said, we will forget what people told us, what their names were, where we met them and what time they arrived. But we will remember how they made us feel, so using our emotional recollections rather than our factual ones is a good way to compensate once dementia and/or memory difficulties set in. Happy, sad, angry, disgusted, frightened or shocked: these are the experiences we can use to put those books back on the right shelf.

Peggy told us how people with dementia can appear a bit confused, bonkers even. To someone with dementia a polished vinyl floor might look like water; a black rubber slip-mat outside a supermarket door might look like a hole in the ground. This took me straight to a film idea, ‘Dementia Tour Of London’, a kind of funny/serious travelogue in which offspring and parent with early onset wander the capital’s streets seeing everything from a demented point of view.

Thursday, 7 June 2018

Golden Lane: June 2018


Sport was meant to be the subject of this month's column. Arsenal are widely supported here on Golden Lane and their ponderous appointment of a new manager has been a hot topic, and not just for those old enough to remember who Dick Emery was. The booking congestion at the Golden Lane tennis courts is another issue. And there is one resident (a Leyton Orient fan) whose dream is to see “walking football” introduced to the estate. All of that will have to wait, because the environment has barged in demanding attention.

First is the CoLPAI development of the former Richard Cloudesley site, which stands to rob us of several proud birch trees. An online petition to “Save Our Trees” is up for signing on change.org and staff from both the City Corporation and Islington Council have bleeding eyeballs working through the small print of the planning verdict in case someone overlooked something. It wouldn't be the first time. Add to this the latest news about the City's ultra-poor air quality and cutting down healthy trees and replacing them with flaky promises of new ones “sometime soonish” seems indefensible.

A much nicer experience was this year's Golden Baggers day trip, to the Turn End house and garden in Buckinghamshire, and in planning for this year’s Open Garden Squares Weekend (9-10 June), which will no doubt once again see hundreds of green-fingered enthusiasts trooping through our award-winning allotments. It was nice also to attend a reception for one Golden Bagger, artist Liz Davis (aka, “Buffy”), who for the past nine years has been sneaking around the neighbourhood collecting weirdly-named (sorry, rare) plant species (Hairy Cockspur?), drying them under scientific scrutiny and mounting them on the finest art paper. Her exhibition, 'Wild City’, is at the Town House Gallery in Fournier Street E1 until 17 June.

It was also a bonus to be invited by our new estate manager, Michelle, to join an al-fresco discussion about the Golden Lane pond. The pond sits in an idyllic and relaxing spot at the back the community centre between Bowater House and Bayer House and is flanked by fabulous shrub roses. But it is suffering. Slime is festering below the surface of the water, the reeds are gasping for breath and the innocent turtles thrash around looking totally clueless. The fountain and pump are unsightly and a wholescale renovation is overdue. Buffy is shouting “homes for frogs” at passing strangers.

Michelle is keen to rescue the pond’s beauty from the jaws of neglect, but getting residents to agree on anything around here is hard work, and tainted by a dash of status envy, since the Barbican’s handsome water features get more loving attention from the City Corporation than do Golden Lane’s. A general meeting is planned for June 21 so all pond views can be captured. Expect some feisty exchanges.

And we mustn't forget that the environment includes buildings. The scaffolding on Great Arthur House is coming down, though the dust and psychological damage to residents during the tiresome two-year window-replacement project will take much longer to clear up.

The dust is unlikely to settle on Bernard Morgan House anytime soon. One the accidental pleasures of the demolition of the former police section house is that the Eglwys Jewin Welsh church in Fann Street, with its distinctive green roof, can now be seen out in the open, in all its heavenly glory. Not for long. The BMH site is being prepared for a mammoth block of luxury flats nobody on the average UK wage could ever afford. The developers, Taylor Wimpey, are clearly nervous about the building’s designated name, The Denizen. They have been surveying residents for an alternative, something a bit less flashy and superior, I guess.

Their list of possible new names did not include Big Ugly Monster (BUM) so I spoiled my ballot paper in protest. Then something very funny happened. A relic WW2 bomb was unearthed by a JCB. The area was closed off and everyone in Bowater House and Cuthbert-Harrowing House put their fingers in their ears. They needn’t have bothered. It's was a false alarm, and the digging soon resumed.

The “Bernard Morgan Bomb” incident got some of our senior residents talking about the old Ealing comedy film ‘Passport to Pimlico’ (1949), in which the accidental explosion of an undetonated German WW2 bomb uncovers a tomb full of treasure and an ancient royal charter declaring the surrounding area an independent state. Postwar rationing and austerity end immediately and the pubs stay open for 24 hours a day. Sounds good to me.

Billy Mann has lived in Basterfield House on the Golden Lane Estate for 24 years. He is a City of London Community Builder and blogs about neighbourhood happenings at basterfieldbilly.blogspot.com. Write to him at goldenlanegazette@gmail.com.

An edited version of this column appeared in the City Matters newspaper, issue 075

Wednesday, 9 May 2018

Golden Lane: May 2018

Exciting times lie ahead here on Golden Lane. We have a new estate manager, Michelle Warman, formerly in charge of the Middlesex Street Estate. Our newly refurbished community centre is about to finally open its door, and residents are asking what kind of tempting events are likely to take place there. Live music is on the wishlist, but that comes tangled up in a lot of red tape about insurance, performance rights, public conduct and nuisance, so it’s always easier said than done. Still, the demand is there and there isn’t much of a gig scene around here, not even a half-decent local pub band to turn up for. The best venue we have nearby is at the Slaughtered Lamb in Great Sutton Street, a magnet for indie-folk, roots and Americana fans. And right on cue, a very cool guitar shop has opened around the corner on Old Street. PMT (Professional Music Technology), occupies a space previously occupied by Cesar’s Janitorial Supplies. We are not short of musical talent here on the estate, so with the smell of cleaning fluid and floor polish gone, the start of our very own Tin Pan Alley is imminent. 

Theatre is another contender for our community centre. The first wave of Golden Lane residents back in the 1960s enjoyed a good show. Grown men dressed in women’s clothing could be seen regularly on the community centre’s stage. Last year we were visited by the Off The Wall Players doing Guess Who’s Coming To Dinner. The play climaxed with a lovers’ tiff, a lot of spilt wine and a body on the floor. Our neighbourhood is famous for its theatrical history. Fortune Theatre, in Fortune Street, was one of London’s earliest. More recently, Shoreditch Town Hall has dusted itself down and now hosts a wide range of performances. And Theatre Delicatessen in Broadgate – a hip young space devoted to eating, drinking, incubation workshops for budding talent, rehearsals and full-on shows – is blazing a trail for innovation.
All the signs are right for Golden Lane to grab the limelight. There is even a secret plan afoot to get some of our senior residents involved in making plays about how the neighbourhood has changed in their lifetimes. So don’t be surprised if one day your TV listings include ‘The Only Way Is Golden Lane’ or ‘Made in Cripplegate’.

The film crews are already primed for action, because every so often they turn up on the estate to shoot scenes that require the hard edges of realism softened by the warm heartbeat of the big city. Just recently we saw an advert for Puma sportswear being made. We have in the past been visited by top stars.  Brad Pitt is said to have done something unspeakably wicked in a Crescent House flat above the Shakespeare pub, and I swear I once spotted Idris Elba in an episode of the TV series Luther prowling menacingly around a flat in Great Arthur House. 

Most residents are happy to rub along with this type of glamour, but sometimes the shooting gets out of hand. This is what happened with Puma. They stand accused of bossiness and a lack of respect for residents. The City Corporation Film Team is not short of guidelines, policies and contracts for those asking to use the estate for location shooting, but sometimes fails to supervise properly. This is when film crews and residents clash and a drama becomes a crisis.

Far less exciting are the looming challenges of Brexit. The future impact on jobs, families, health and wellbeing will inevitably fall to the children and young people of today. They will need help. We’ve heard City Corporation policy chief Catherine McGuinness extolling the virtues of apprenticeships – despite some companies reportedly using the scheme to dodge paying a living wage. And City University’s Micro-Placement programme aims to toughen up those about to enter the jobs market. But Brexit does not appear in a draft of the City Corporation’s Children and Young People’s Plan (CYPP).

This is a rolling three-year project  (2018-21), and its latest mission statement names five priorities: safety, potential, involvement, health and community. There then follows a dull narrative on what those words mean and concludes by saying there will be another plan along shortly on how this plan will be put into action. It wasn’t exactly inspiring, unlike the sound of a robust panel discussion on 15 May at Conway Hall, Red Lion Square, about the soaring numbers of children and young people suffering from anxiety, depression, eating disorders, self-harming and attempted suicide. As if Brexit wasn't enough to deal with.

Billy Mann has lived in Basterfield House on the Golden Lane Estate for more than 20 years. He is a City of London Community Builder and writes a blog about neighbourhood happenings at basterfieldbilly.blogspot.com. Write to him at goldenlanegazette@gmail.com.

A version of this column appeared in the City Matters newspaper, issue 073


Wednesday, 11 April 2018

Golden Lane: April 2018

Knowing when to say no is never easy. Recently I was asked to join a welcoming party and lunch for some “special guests” at St Luke’s Community Centre in Central Street, a regular hangout for many Golden Lane residents. I muttered something like “Sorry, too busy, places to go, people to see, blah blah blah” and asked if I might “tag along later”, but was told the visitors would be gone shortly after lunch. Those “special guests” were the Duke and Duchess of Cambridge.

The disappointment had just worn off when it emerged that our newly refurbished community centre will not now reopen until next month, maybe even later. This is annoying because it means that an exciting project will have to wait for lift-off. The Golden Lane Estate Community Archive is an idea started by a small group of residents (myself included) around a year ago. Two photo collections borrowed from residents Patsy Cox (Basterfield House) and Heather Sutton (Bayer House) gave us the chance to create a slideshow and a trio of posters showing life on the estate from its very beginning. In the collections, architectural plans sat alongside family snapshots and other social-history memorabilia. We got to see such gems as “Joan Flannery's kitchen, circa 1987”, and a menu from the Golden Lane Luncheon Club (1959) at which a glass of Pouilly Fuisse (posh white wine) cost four shillings (20p). From this small start we are now trying to get the archive on to a more professional footing. With help from the City Corporation and the London Metropolitan Archives, we hope not only to preserve the shared memories of Golden Lane but to continue to collect material for future generations to enjoy. We’d like to put on occasional exhibitions and talks, but until the community centre opens, we’re on indefinite standby.

The redevelopment of the site of the former Richard Cloudesley School has now been rubber-stamped by both Islington and City of London councils. That means a skyscraper bigger than Great Arthur House will hang like the mothership from a distant universe on the site currently occupied by the City of London Community Education Centre (CoLCEC). A determined group from across the estate objected to the plans; more, mainly Islington residents, supported it. The objectors were never, as has been unfairly suggested, against the building of new social housing, or even the long-overdue development of a school site that has been looking more unattractive by the day. What bothered them most was that the proposals seemed to bypass all established planning codes. The London Plan, the Islington Plan, the Finsbury Plan: they all agree that the anticipated housing tower and primary academy fall short on details such as the height and density of the buildings, the provision of outdoor spaces and compatibility with the existing architecture of the estate. The area’s services are woefully inadequate (one GP surgery). Yet all of the guidelines were sidestepped without any serious consultation with Golden Lane residents. Other, more harmonious, plans went straight in the bin. Add to this the nearby Denizen luxury apartments planned for the site of the now demolished keyworker homes at Bernard Morgan House, and not surprisingly many estate residents are skeptical about how the decision between Islington and the City Corporation –  two politically very different neighbouring councils – has come to pass. The disgruntled protesters have now shifted their campaign to environmental concerns. The proposed development will rob the multi-award-winning Golden Baggers allotment project of valuable light and three mature Birch trees, home to countless numbers of singing birds, are due to be plucked from the earth and discarded any day now. Some residents claim to have seen bats in the trees, but this cannot be officially verified, so it could all be a cheeky ruse.

The good news this month is that he newly-remodelled children's playground next to Hatfield House is finished after a tedious delay. It hasn't officially opened yet and still remains padlocked. The much-publicised decorative mural is “coming soon”, but already the children have wasted no time sneaking in to make good use of the many attractions (pictured, Ella Ivy, age 7-and-three-quarters). Early reports reveal that one of the playground’s slides is too steep (says Frank, age 7, a view supported by Sam, 5, who adds that it is “a bit fast”). And the whole of the play area “smells of pumpkins,” says Elsie, age 8. You read it here first.

Billy Mann has lived in Basterfield House on the Golden Lane Estate for more than 20 years. He is membership secretary of the Golden Baggers allotment group and a City of London Community Builder. He writes a blog about neighbourhood happenings at basterfieldbilly.blogspot.com

A version of this column appeared in the City Matters newspaper.


Wednesday, 14 March 2018

Golden Lane: March 2018

Time for change...
This time last year local elections had put in place a fresh group of councillors, and a spirit of change was running wild. This year, Spring again brings a feeling of renewal and optimism. The Golden Baggers are planning a memorial to one of our members, Fay Caton, who sadly passed last year. A commemorative bird bath has been ordered (Fay was always feeding our feathered friends). The estate’s refurbished community centre is due to open at the end of the month, and our revamped website (goldenlaneestate.org) is working its magic on residents by putting quality communication at its core.

The use of the community centre is a bone of contention. The City Corporation sees it as one of its assets and wants to take charge, first by installing the estate management team. Residents see it as community capital for the benefit of everyone and want to be actively involved in its running. It could all end in tears. There is the slim possibility that a peacekeeping force might be found. The City of London Community Education Centre (COLCEC) is to move from its current location on Golden Lane and into the new community centre in the middle of the estate. This is to make way for the controversial COLPAI school/housing development, but it is nevertheless a new start for an adult-education and after-school facility many residents admire and support. COLCEC is the middle ground on which the Corporation and residents can meet to thrash out a unity deal that everyone can live with.

Assembly point 
Our London Assembly Member, Unmesh Desai, has been spotted hereabouts recently, which is good news. He is a busy man. The patch of London he represents stretches from here in the City right out east and north through Tower Hamlets and Newham as far as Barking & Dagenham. It’s a huge area. I follow his activities on social media and have become a fan the London Assembly’s ‘Talk London’ forum on the web. This is where you can rant about a whole range of subjects. One item recently canvased views on ‘London’s Night-Time Economy’ and the drive “towards a 24-hour London that works for residents, visitors, businesses and night-time workers”. This is especially relevant as the City’s Culture Mile project develops, bringing with it West-End levels of busyness.

It’s no choke...
Part of the City Corporation's clean air strategy asks residents and workers to look out for motorists who sit in their parked cars with the engines running. We are advised to tell them to turn off, but as a one neighbour discovered recently, that’s easier said than done. When she tried it, she escaped with vile insults and determined never to try something so stupid again.

GP or not GP, that is the question
You don’t need TV pictures of hospital corridors full of trolleys bearing sick patients to know the health service is in crisis. At our local GP surgery, the Neaman Clinic in Half Moon Court, I recently found a woman queueing outside at 7.45am to make an appointment. She had come prepared, with a good book and a flask of coffee. Some residents don’t even make to the surgery door. In the estate’s gym, Fusion, one senior resident, a regular, tells me she is often short of breath. When I advise her to see her doctor, she replies: “You don’t want to bother them, they’re so busy these days”.

Bella vita
It took me a long time to fall in love with Italy. Then a holiday in Sicily, followed by a city break in Venice, got me hooked. Now our neighbourhood has its own slice of Italy. Of course we have the Italia Conti school of performing arts, and in nearby Clerkenwell there’s St Peter’s church, which regularly hosts glamorous Italian weddings. Next door to St Peter’s is the food shop Terroni, which, with nearby Gazzano on Farringdon Road, fill the air with the unmistakable smell of Naples. More locally we have Baracca in Cherry Tree Walk, a family-run restaurant that never fails to deliver top food with a warm heart. And the latest additions to the Italian connection are the fast-food rice-ball specialist Arancini Brothers and, two doors down on Old Street, L’Artigiano, an upmarket fresh pasta deli-restaurant. There are many more  – Vecchio Parioli (restaurant), Carnevale (top-class vegetarian restaurant), Passione and Piccolo (cafés). Some of our residents feel so at home in these places they speak in Italian. Which reminds me, I borrowed a copy of Garibaldi & Gelato, a Heritage Lottery-funded recipe book, from Sofia at Central Street Cookery three years ago and forgot to return it. Oops.

Billy Mann has lived in Basterfield House on the Golden Lane Estate for more than 20 years. He is membership secretary of the Golden Baggers allotment group and a City of London Community Builder. He writes a blog about neighbourhood happenings at basterfieldbilly.blogspot.com

A version of this column appeared in the City Matters newspaper, issue 069.


Thursday, 15 February 2018

Golden Lane Gazette: February 2018

Protection racket...
The ‘munching’ has finished and Bernard Morgan House has gone. It hasn’t been a painless journey for those closest to the clanking machinery, the noise, the dust and the endless queues of dumper-trucks. There have been some touching memorial tributes at the site of the former police section house - flowers taped to lamp posts - but the best of them appeared on social media from the Save Golden Lane protest group, who displayed the single image of one of the building's classy decorative tiles that were dispatched during demolition. 
At the start of the project there was a half-hearted pledge to save the tiles for recycling, but as time went on this looked less and less likely. They are now presumed to have been trashed along with all the other rubble.
Yes, the passing of Bernard Morgan House has left a nasty taste, but it might not be entirely in vain. The site hoardings that picture its proposed replacement, The Denizen, show luxury apartments designed to look like a bad-taste version of the baddy’s lair in a Bond movie. The images have garnered residents in opposition and a plan is afoot to discourage any similar developments by making the estate a conservation area. We are joined in this by residents from the Barbican, and the City Corporation has now provisionally awarded the two estates ‘Conservation Area’ status. Hopefully this will usher in a fresh approach to the preservation of the built environment and a sense of duty towards its maintenance and care. Hopefully...
There’s already a hitch. A small area between the neighbouring estates did not pass the Corporation’s conservation test and has been excluded from any special protection. This zone includes the Jewin Welsh Church in Fann Street and the handsome red-brick block on Golden Lane formerly occupied by the Cripplegate Institute but now home to global financial behemoth UBS. The zone also covers the Barbican Wildlife Garden, a magical place and good friend and partner to our own Golden Baggers food-growing project.
If you’re swotty enough to study the reasons for the exclusion of this contentious area (lots of coffee required), you can agree that, strictly speaking, it might not tick all the boxes. What is certain is that the City Corporation’s decision is a miserly one. The zone is part of the neighbourhood’s history. A Welsh church and a wildlife garden are the kind of things that make a community special. So, in a rare show of unity, Golden Lane and Barbican residents have formed a dream team to lobby for the inclusion of this disputed territory in the Conservation plan.

Golden Girl, Joan
Many of us were happy to join veteran resident Joan Flannery recently in the Ralph Perring Centre to celebrate her 90th birthday. Joan has lived on Golden Lane for 48 years, most recently in Great Arthur House, and is known for her quick wit and gentle sarcasm. She grew up in my hometown Liverpool and sometimes slips into a classic Scouse accent. With family and friends serving tea and cake, the room rang out with bawdy laughter and good cheer. Joan even took time to pass on a top tip for seniors: keep a list of your medication and healthcare details in the fridge door, because that’s where emergency-service workers look first.

A happy accident...
I don't often get emails that were meant for someone else, but it was nevertheless refreshing to get one from Mary Durcan, one of our nine elected members on Common Council. It told us what she has been up to recently on behalf of the City Corporation ward of Cripplegate. She began by stating, ominously, that water has been a theme of her activities, starting late last year with an 8.30am shift on the Lord Mayor's flotilla (in the rain). Other aquatic engagements included a thrilling visit to the Thames Fishery Research Experiment in Tilbury (more rain), where she saw some big fish. Emerging from the moody waters of the Thames estuary, Mary then went to a “stunning” Grade I listed cemetery at Manor Park, where City residents can get cut-price burials (note to self: get on the waiting list). It all made being a councillor sound quite exciting.

Old shop, new start...
Good charity shops are thin on the ground around here, so it’s nice to see our local, Widows & Widowers on Whitecross Street, newly made over and transformed from a no-go Chaos Corner full of tat into a streamlined, go-with-the-flow shopping experience. Pink linen shirt, £5, thank you very much.

An edited version of this column appeared in the City Matters newspaper, issue 067 In February 2018.



Wednesday, 10 January 2018

Golden Lane Gazette: January 2018

The new baby boomers…
Right up there on my Christmas reading list alongside the new Donna Leon Brunetti saga was a City Corporation report on social wellbeing within the Square Mile.


Three things jumped out. The first is that being lonely is not the same as being alone. The second is that loneliness can be as bad for your health as smoking 15 cigarettes a day. The third? That one of the groups worst hit by loneliness and isolation is young parents.


I expected to see older people, people from different ethnic backgrounds and the disabled (physically and mentally) on a list of those who feel excluded. I might even have added teenagers, LGBT or homeless people to the tally. But young parents was a surprise.


The City Corporation has an interest in tackling loneliness, even if it’s only as part of a wider remit on facing up to modern social ills. And on Golden Lane it has been working behind the scenes to train volunteer residents in the art of Community Building.


'Builders’ are people who stop to chat and generally act like good neighbours. Sometimes they also act as 'Community Connectors’, offering handy local tips and plugging people into information and services.


And if the recommendations of my Christmas reading are carried out, they will soon be joined by ‘Maternity Champions’.


The City’s business relies heavily on the daily arrival from outside the Square Mile of many thousands of young professionals. Add to this its young resident population and the sum is a human dynamo that cannot be ignored.


Many of the workers might have been uprooted from secure and supportive family networks elsewhere. Many of the young residents will be so drained by the sheer hard work of bringing up baby that they simply drop out of community activities.


No wonder the Corporation puts the social wellbeing of these people at the centre of its action plan. They are the present and the future of its success.


Time, ladies and gentlemen, please…
Like our Common Councilmen, Community Builders and Maternity Champions don't get paid. What they get instead is City of London Time Credits.


This is a scheme in which you offer one hour of your time doing something for the community (pulling weeds from paving cracks, for example). For this you get a crisp piece of paper that looks like a foreign banknote. You can spend it not on cups of tea in the local café, or milk and bread at the supermarket, but on fun things like going to the cinema, riding the Thames Clipper or watching Millwall FC.
Earn and spend


One Time Credit equals one hour of fun. I recently spent two of mine on a visit to the superb Courtauld art gallery at Somerset House to see the exhibition ‘Soutine's Portraits’ (finishes 21 January), which revealed the artist's great skill in painting pinched faces with unnaturally long noses.


Pay, the way to go...
A proper wage for Common Councillors (City Matters, issue 062) is a cause worth supporting. Only when our elected members are given professional status can voters expect a professional service, fully transparent and compliant with progressive democratic principles.


Tree cheers (not)...
The estate became a laughing stock over the festive holiday as passers-by scoffed at its pathetic Christmas tree. Not only was this the scraggiest of specimens, what is presumed to be an overdose of austerity at the City Corporation saw it left stark naked, with no lights or decoration over the entire holiday. It wasn’t even planted properly in its traditional place at the centre of the stone rotunda at the end of Basterfield lawn, so the first gust of winter wind left it tilted drunkenly to one side as if trying to stagger home from a not-very-good party. Residents took to social media to note their displeasure, but would nevertheless like to apologise to anyone forced to feast their eyes on such an embarrassment.
The naked truth

Yr rnt iz du...
A new texting service that allows residents to check stuff like rents and repairs will be introduced at a workshop in the Ralph Perring Centre on 30 January (5-7pm). This sounds like a good idea, with plenty of scope for future development. Text messaging is already used successfully for GP and hospital appointments, and at a recent Healthwatch conference there was talk of using it to prompt outpatients to take their medication or to get up and stretch occasionally. The possibilities are endless, so it’s fingers crossed that a Christmas Tree Complaints number will be issued in time for Santa's next arrival.

An edited version of this column appeared in the newspaper City Matters, issue number 063.